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Backing and Toppings
Bobbin Cases/Ten. Gauges
Clamping Systems
Embroidery Thread
Hoops / Frames
Inner Hoops
Jiffy Steamer
Knife Systems
Mighty Hoops (Magnetic)
Machine Parts
Oil / Oilers
Poly-Pro Twill (PSA)
Prewound Bobbins
Rotary Hooks
Scissors, Rippers, Pickers
Spider Frames
Spray and Adhesives
Upper Thread Hooks
USB Readers

About Us
Contact Us
Store Policies
Parts Reference

Frequently Asked Questions

1.     How secure is the internet when placing an order?

-We are committed to maintaining our customerís privacy. We store any information you share with us (name, address, credit card, and phone number) along with information about items you request.  

-All information is kept in a secure file. We do not share, sell, or trade email addresses or any specific details about you; nor do we release credit card, financial, or survey data for use by other companies. We do not participate in, deal with, or contribute to, any cooperative or shared databases that give other companies access to information.

2.     How do I pay?

See Store Policies page.

3.     How will my order be shipped?

We ship using UPS Delivery Service. You may select the method with which you want your items sent; ground, next day air, second day air, etc.

4.     How long will my order take?

Shipping time depends on which shipping method you select, as well as the destination.  Customers can call, toll free, to check on the status of their shipments anytime between 9am-5pm Eastern time.  Partial shipping (in the event of low stock on certain items) is also available on all orders, with backorders to follow.

5.     What is the return and exchange policy?

See Store Policies page.

6.     What about backorder items?

See Store Policies page.

* Any other questions, please call toll free (877) 778-9850. *

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